Privacy Policy

Privacy Policy content

1. About this policy

This Privacy Policy explains how Auto-Fix, located at [workshop address], collects, uses, stores and protects information received through this website.

By submitting information through our website forms, you acknowledge that Auto-Fix may use the information for the purposes explained in this policy.

Last updated: [date]

2. Information we may collect

We may collect information that you submit voluntarily through our website, including:

• Full name
• Telephone number
• Email address
• Company name
• Vehicle make, model and year
• Vehicle registration number
• Vehicle mileage
• Service or repair requirements
• Preferred booking date and contact method
• Messages and descriptions of vehicle problems
• Fleet size and business-vehicle information

We may also receive limited technical information automatically, such as browser type, device type, pages visited, approximate location and website-performance information.

3. How we collect information

Information may be collected when you:

• Submit a contact form
• Request a quotation
• Request a service booking
• Submit a fleet-services enquiry
• Contact us through WhatsApp, telephone or email
• Navigate or interact with the website

4. How we use your information

Auto-Fix may use your information to:

• Respond to enquiries
• Review quotation requests
• Arrange and confirm service bookings
• Contact you about your vehicle or requested service
• Prepare for vehicle inspection or workshop visits
• Provide customer and fleet support
• Maintain relevant service and communication records
• Improve website functionality and customer service
• Meet legal, accounting or administrative requirements

Submitting a preferred date through the website does not create a confirmed booking. A booking is confirmed only after Auto-Fix contacts you.

5. Communication with customers

We may contact you using the telephone number, WhatsApp number or email address you provide in order to respond to your enquiry or manage a requested service.

We will not use your contact details for unrelated promotional messages without an appropriate basis or permission. Electronic direct-marketing communications should identify the sender and provide a way for recipients to stop future messages.

6. Sharing your information

Auto-Fix does not sell customer information.

We may share limited information with service providers where necessary for website hosting, form delivery, email communication, technical support or business administration.

Information may also be disclosed where required by law, court order or a competent public authority.

7. Website services and third parties

Our website may use services provided by third parties, including:

• Hostinger
• WordPress
• Elementor
• SureForms
• Google Maps
• Google Analytics or Google Site Kit
• WhatsApp
• Email-service providers
• Website-security and backup services

These providers may process limited technical or submitted information according to their own privacy terms.

8. Cookies and analytics

The website may use cookies or similar technologies to:

• Keep the website working correctly
• Remember certain user preferences
• Measure website traffic
• Understand how visitors use pages
• Improve website speed, security and performance

Where required, visitors may be presented with cookie choices through a consent banner.

9. Information security

Auto-Fix takes reasonable organisational and technical measures to protect submitted information against unauthorised access, misuse, loss or disclosure.

However, no website, email system or internet transmission can be guaranteed to be completely secure.

10. How long information is kept

Information is retained only for as long as reasonably necessary to:

• Respond to the enquiry
• Manage the requested booking or service
• Maintain service or business records
• Resolve customer questions
• Meet legal, tax or accounting obligations

Information that is no longer required should be deleted or securely removed where practical.

11. Access, correction and deletion requests

You may contact Auto-Fix to:

• Ask what information we hold about you
• Correct inaccurate contact information
• Request deletion of information that is no longer required
• Withdraw permission for optional marketing communication

We may need to verify your identity before processing certain requests.

12. Links to other websites

Our website may contain links to Google Maps, WhatsApp, Facebook, Instagram or other external websites.

Auto-Fix is not responsible for the privacy practices or content of websites controlled by third parties.

13. Children’s information

The Auto-Fix website and its vehicle services are not intentionally directed at children.

We do not knowingly request personal information directly from children through the website.

14. Changes to this policy

Auto-Fix may update this policy when website features, business procedures or applicable requirements change.

The latest version will be published on this page with an updated date.

15. Contact Auto-Fix

For questions about this Privacy Policy or information submitted through the website, contact:

Auto-Fix

Address: Estrada Nacional Nº. 240, Bairro 5° Congresso, Vilankulo
Telephone: +258 84 3999 9996

Email: autofix@autofix.com